Refund policy

Return & Refund Policy

Last updated: Sep 7, 2026

At PolarNut, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

1. Order Cancellations
Orders can only be cancelled if they have not yet been processed for shipment. Once an order has been processed by our fulfillment center, it cannot be cancelled. Custom-made, personalized (Print-on-Demand), and pre-order items cannot be cancelled after payment under any circumstances.

2. Returns
We accept return requests within 7 days of the delivery date, for items with no quality-related issues (e.g., change of mind, wrong size selection). To be eligible:
- The item must be unused, in its original condition, and in its original packaging.
- Return shipping costs are the responsibility of the customer.
- Custom-made, personalized, and branded/POD products are not eligible for return unless there is a manufacturing defect.
Please contact us at (support@polarnut.com) before sending any item back, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with the following:
Clear photos (or video, if needed) showing the issue
Your order number
Once verified, we will offer a replacement or refund, in accordance with our supplier's quality assurance process. No return shipping is required for confirmed quality issues.

4. Delayed or Lost Orders
If your order shows no tracking movement, is stuck in transit, or has not been delivered within the expected shipping window, please reach out to us. Depending on the destination country, we allow a grace period (e.g., up to 45 days for orders shipped within the USA) before initiating a dispute or refund process, to account for standard delivery timelines.

5. Refund Process
Once a refund is approved, we will process it according to the applicable payment provider's processing times.Please note that customs duties, taxes, and import fees (if applicable) are non-refundable.

6. Non-Refundable Items
- Custom/personalized/POD products (unless defective)
- Digital products or services already rendered
- Items returned without prior authorization

7. Contact Us
For any return, refund, or order issue, please contact us at:
support@polarnut.com